Privacy policy
This policy explains what Cubicsofts collects when you use whatsapp.cubicsofts.ae, why, and what we do with it.
Last updated 29 August 2026
What we collect
Account details you give us: your name, email address, WhatsApp number and country.
Message data: the recipient number, message type, delivery status and timestamps for everything you send, plus the content of messages while they are queued for delivery.
WhatsApp session credentials for the number you link, which are what allow us to send on your behalf.
Technical data: IP address, browser user agent and request logs, kept for security and abuse investigation.
Why we hold it
To deliver the service you signed up for: routing your messages, reporting their delivery status, and billing your account.
To protect the platform and your connected number from abuse, and to investigate incidents.
To meet legal obligations where they apply to us.
Message content
Message bodies are stored while a message is queued and for a limited retention window afterwards, so that delivery reports and support investigations are possible.
We do not read, mine, sell or use your message content for advertising, model training, or any purpose other than delivering it and supporting you.
You remain the controller of the personal data inside your messages. You are responsible for having a lawful basis to message the people you message.
Your WhatsApp credentials
Linking your number stores a session credential on our servers. It is functionally equivalent to a WhatsApp Web session and grants the ability to send and receive as that number.
These credentials are held on encrypted storage, are never shared with third parties, and are destroyed when you delete the instance or disconnect the number.
Sharing
We share data with infrastructure providers who host the platform, strictly as processors acting on our instructions.
Message content necessarily passes through WhatsApp, which operates under its own privacy policy and outside our control.
We do not sell personal data.
Retention
Delivery metadata is retained for the life of your account so your reports remain complete.
Message bodies are retained for a shorter window, after which they are deleted.
Closing your account deletes your session credentials immediately and your remaining data within 90 days, except where we must keep records to satisfy a legal obligation.
Your rights
You can request access to, correction of, or deletion of your personal data by writing to support@cubicsofts.ae.
You can export your message history from the dashboard at any time.
Contact
Questions about this policy go to support@cubicsofts.ae.